Can I mail in a Portiboy or Duotronic for repair?
Yes. Mail-in embalming machine repair is available nationwide for Portiboy / Porti-Boy, Duotronic, Frigid, Dodge, and related prep-room machines. Call (205) 681-9122 for shipping instructions, then ship the unit with the symptom written down.
How do I pack and ship an embalming machine?
Call first. We will tell you whether mail-in is the right path and what to include in the box. Write the brand, model, and symptom on a note. Use a carrier you can insure. Ship to 2365 County Highway 13, Cleveland, AL 35049 only after we confirm intake.
Do you quote before replacing parts?
Yes. We diagnose and quote before replacing major parts when needed. There is no published a-la-carte rate because parts and the machine change the number. You approve the quote before that work starts.
How long does mail-in embalming machine repair take?
Call (205) 681-9122 for current turnaround. We do not publish a fixed day count — parts availability and the condition of the machine change the timeline.
Is mail-in available outside Alabama?
Yes. Mail-in is nationwide. On-site service covers Alabama, Florida, Georgia, Tennessee, Mississippi, Louisiana, and Kentucky. From anywhere else, ship to the Cleveland, AL shop.
Should I choose mail-in or on-site emergency service?
Choose on-site when the machine cannot leave the prep room or you need emergency response near Birmingham or elsewhere in the Southeast. Choose mail-in when the unit can ship and the case can wait for shop diagnosis. Call and we will tell you which path fits.